UZIN Customer Service & Technical Support


UZIN Customer Service & Technical Support

About UZIN


With over a 100 year experience, UZIN provides the UK’s flooring professionals with ecological, innovative and high quality products and solutions. From new installations to renovation of all types of floor coverings. With smoothing compounds, adhesives and damp-proofing systems, the whole range comprises practical products and solutions for today’s flooring contractors.

At UZIN we live and breathe floors and work in close partnership with our customers. We are committed to investments into basic research, product development, product safety and application technology as the basis of our innovative strength. Our customers always come first and we are committed to providing flooring installers with the best support for their daily business and guiding them on the road to success. This is achieved by our close relationship with customers,  high-quality products and service as well as our passion for development and innovation.

"We assist our customers to help them be successful." This is the motto that impels all UZIN staff to give their best for you. Trust us as your partner in all aspects of flooring and we are proud to be able to accompany you on your road to success.


New developments in society, science, or the industry are formed by innovative technologies, products, and processes. Consequently, one of our core strengths is innovating products and systems. It is a crucial factor in our customers’ success, and our own. We are among the best in the flooring industry. We tap into new market segments with new products, and ensure the products and costs benefit existing segments. Our competitive position is guided by our ideas, our expertise, and our dedication.

Research and development always represents new challenges. For this reason structured innovation management is a key factor of success. Our innovation management is based on systematic planning, execution, and supervision. To do this, ideas are examined, evaluated on their strengths and finally implemented.


“We never lose sight of quality"

We want to offer our customers the best quality possible, not just in terms of products but also in service and technical support.


Quality of products

In 1994, the company was one of the first in the flooring industry to introduce an ISO-certified quality management system. Before any UZIN product is launched, the raw materials and final product all undergo a thorough inspection. This way, we’re always keeping an eye on its usability and functionality. When the product is on the market, continual quality checks are conducted.


Service and technical support

Our customer service team are on hand to deal with any orders and solve any delivery problems. Our technical team are also able provide advice on and off site as well as provide detailed specifications for any project. We also place a high level of importance on regular training for our staff to enable us to advise our customers' as best we can.

UZIN and The Uzin Utz Group: A shared story

Just like it says in the name, the UZIN brand is a namesake of Uzin Utz Group. After Georg Utz GmbH & Co. KG was founded in Vienna in 1911, the UZIN brand was registered with a Munich patent office in 1948. In 1997, the company transformed into the public company Uzin Utz AG. Today, the Uzin Utz Group unites five other flooring brands under its name, along with the UZIN brand.

In the early years, the company mainly produced detergents, shoe polishes and floor cleaners. After World War II, however, the company started working in a new sector: flooring adhesive. It was the beginning of a success story that continues to this day.

Innovation and tradition, quality and social balance, growth and sustainability have been hallmarks of the company since 1911. These factors are at the heart of all the activities of the Uzin Utz Group and will continue to determine the way the company thinks and operates in the future. Every company decision is therefore not only an economic issue, but also a question of how to act in a rational way towards the environment.

The Uzin Utz Group will contiune its successfully development as a family business in the future.  In 2011, the sons Philipp and Julian Utz became the fourth generation to join the company.

The Uzin Utz Group - combined flooring expertise

The Uzin Utz Group is an international company with its headquarters based in Germany and employs over 1,000 people worldwide. The group incorporates a whole wealth of flooring skills with brands such as UZIN, WOLFF, PALLMANN, Arturo and codex. The company encompasses anything and everything to do with the installation, renovation and maintenance of all types of floor coverings, wood flooring, ceramic tiles and natural stone floors as well as resin floors.

Via ours brands we are able to provide a range of products for flooring, such as primers, damp proof membranes and water proof systems. We also manufacture a variety of rapid drying screeds, screed additives, industrial tops and smoothing compounds as well as a range of adhesives to install carpet, lino, vinyl, wood, tiles and natural stone. We also produce grouts and silicon as well as a range of epoxy and PU resin floor finishes.

The Uzin Utz Group is renowned for high quality products, innovative systems and ecological developments. Service, expert advice and technical support are also central to the company’s ethos. By working in partnership with customers, architects and clients, The Uzin Utz Group provides the best solution for each project, even in the face of exceptional challenges. Whether a renovation or new build, commercial or residential project, The Uzin Utz Group can provide the answer from innovative remedial repairs to rapid installations.

Uzin Utz AG

United Kingdom

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