Customer Service Administrator

Uzin Utz UK Ltd is an international manufacturing business in charge of marketing and selling flooring products in the UK and Ireland. We are looking for a Customer Service Administrator for our office in Rugby to start immediately.

The role of Customer Service Administrator at Uzin Utz UK Ltd will give you the opportunity to work with one of the Brand Leaders in the European Flooring Industry, supporting the operational side of the business by dealing with company’s suppliers, distributors, business partners and end customers.

 

Responsibilities

  • Orders Processing (via SAP system)
  • To support a team of Technical Sales Managers
  • Ensure that all customer enquiries are dealt with in an accurate, timely, efficient, and professional manner
  • Work closely with a team of Regional Sales Managers to ensure the correct levels of communication flow through the business, from and to our customers
  • Improve processes and procedures in the Customer Service Desk
  • To ensure that data input into the SAP system is accurate, timely, and consistently maintained
  • Creation of master data into SAP system and CRM system
  • Liaising with transport companies to organise deliveries direct to our customers
  • Liaising with supply chain contacts to monitoring direct deliveries to our customers
  • Able to multitask effectively by responding to emails as well as answering supplier, factory and customer calls and processing information on various systems
  • Monitoring the progress of orders by chasing and tracking
  • Taking payments from customers when required
  • Provide sales data to the Sales Managers when required
  • Invoicing process
  • Process of returns and liaising with warehouse to ensure the goods are stored in timely manner and in sealable condition
  • Deal with customers claims and process credits and debit notes when necessary
  • Create and maintain customer master data on CRM

 

  Required Skills

  • SAP Systems, user’s skills
  • Microsoft Office, mainly Word and Excel
  • Outlook
  • Organisational Skills
  • Customer Focused
  • Negotiation Skills
  • Communication Skills
  • Able to work in a team as well as manage individual workload
  • Time management, meeting deadlines

 

Desired Skills

  • Confluence
  • CRM
  • Understanding of Import and Export processes

You will be expected to have a good level of education and be able to communicate in all levels. We are looking for candidates with a solid customer service background, knowledge of SAP and Microsoft. You must be able to demonstrate verbal and written communication skills, good administration and organisation skills and prioritise workload to adhere to set timescales and deadlines. Experience within the Flooring Industry will be an advantage.

To apply please send you CV and cover letter to uzin.uk(at)uzin-utz.com

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